Customers

When it comes to the quality of translations, much depends on the translator’s education, their preparation for work, and their competence. It is often overlooked though, that the customer’s cooperation with the translator(s) is also a significant contributor to the success of any translation project. Planning is important. Translators value the customer cooperating with them; mainly by providing as much information for the translation as possible. The more difficult the work, and the shorter the deadline, the closer the communication between the translator and the customer should be to ensure the translation goes smoothly. In an ideal situation, the customer will be proactive and willing to engage in the translation process. It is worth emphasising that the customer’s actions, such as frequent delays, in responding to queries, getting the necessary documents to the translator, explaining difficult or complex texts, etc. do hurt the translation’s quality as it shortens the time available to do the work. It is also vital that the customer submit a correct original text – it is essential for translators to understand the meaning of this text – this way the translation can be correctly executed. It is critical to the success of any translation project that both parties realise that the translator and the customer are partners working towards one goal – a quality translation. We always endeavour to cooperate with our customers to achieve the best results.